Petrochemical Overhaul Materials Call +44(0)1332 349 094

Returning An Instrument

If your instrument has a problem, or you are sending it to Med-Lab for calibration, you need to make sure the address, contact details and, if sending from outside the EU, import documentation are correct.

If you are sending from within the EU then just send to the address below.
The contact address you need is:
Petrochemical Department
Med-Lab
Copeland Street
Derby
DE1 2PU
United Kingdom
Tel +44 1332 349094
Mail ml-pc@solvay.com

When sending from outside of the EU, the correct Commodity Code and Values must be used and shown on all paperwork.

Use the commodity codes as follows:
   Microseparometer Mk-X or Mk-V - 90278099
   Conductivity Meters (models 1152, 1153, 1154) - 90278011
   CPC 510001 must be used for all instruments

The text "Value of Instrument for Customs Purposes Only" must appear on the Shipping Document as follows:
   1140 Mk X, GBP 5,000 (five thousand)
   1140 Mk V, GBP 3,950 (three thousand, nine hundred and fifty)
   1152, 1153, 1154, GBP 795 (seven hundred and ninety-five)

All charges for delivery to Med-Lab, Derby, UK, must be on your account.
Failure to comply with the above system will incur a fine of GBP1,000

I would like to take this opportunity to say that the quality of service offered by Med-Lab our first contact over a year ago has been highly impressive. Every aspect of your service has been beyond reproach and every member of staff has been courteous, polite and reliable.

Mr Sample - Aldershot, Hampshire

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Call Today on:
+44 (0)1332 349 094
Med-Lab
Copeland Street
Derby
DE1 2PU
United Kingdom