Support and Warranty
Med-Lab is an authorised distributor for Emcee Electronics and Falex Instruments.
We also support the products we sell including technical queries, repairs and a calibration service.
If you have a faulty instrument, require a calibration, need an instruction manual, are looking for a spare part or need to troubleshoot a problem, we have several guides and tips to help!
The MK-V Microseparometer is no longer supported by the manufacturer – Emcee Electronics. Production of this Model ceased at the end of 2008 with instruments with a 6-digit serial number. 5-digit serial number instruments have been un-supported for some time as they ceased production at the end of 2000 so are at least 18+ years old.
Any instrument with a serial number 107378 or below is now not supported.
The current model Microseparometer is the MK-X instrument, the link to this product is below.
If you have an old MK-V instrument, Med-Lab offers a trade-in discount against the current model.
For details of this offer, please contact our office on +44 1332 349094 or email [email protected].
For Emcee Electronics products, Emcee has provided several YouTube videos which are very useful if you are unfamiliar with the testing procedure or are seeing unexpected results in your test.
All the products Med-Lab sell and repairs are covered by a 12 month warranty. This covers the whole instrument if purchased from us from new, or it covers the replaced items if an instrument has been sent to us for repair.
Please be aware, the warranty is voided if any unauthorised repair or tampering has been done or if the instrument has been subsequently damaged or has signs of liquid damage. The instrument has to be returned to Med-Lab and examined before any warranty claim can be verified and does not fall into the categories above.